M54.50 Diagnosis Code: M54.51 vs M54.59 Made Clear

M54.50 Diagnosis Code: Meaning, Use & Billing

M54.50 Diagnosis Code: Meaning, Use & Billing

The diagnosis code M54.50 denotes nonspecific low back pain. When the record does not support a more precise reportable diagnosis, it is a complete, billable ICD-10-CM code for reported lower back pain.

The evaluation, the classification guidelines, and the service being charged all play a role in making the right decision. A comprehensive diagnosis may nevertheless be insufficient to support a certain procedure, whereas an ambiguous diagnosis may be accurate.

The helpful question for a coder looking over a note that just states “low back pain” is if the remainder of the record supports a different explanation. What the payer truly rejected is a useful question for a biller examining a denied claim. Although such duties are connected, they call for distinct checks.

Read the diagnosis and the claim as separate decisions

M54.50 belongs to the M54 dorsalgia category within the musculoskeletal chapter of ICD-10-CM. Its inclusion terms include lumbago NOS and loin pain. “NOS” means not otherwise specified. A term in the record must be interpreted in its clinical context and checked through the Alphabetic Index and Tabular List.

Quick questionAnswer
Official descriptionLow back pain, unspecified
Complete diagnosis code?Yes
Separate right and left versions?No
Separate acute and chronic versions within M54.50?No
Does it identify a procedure?No; services are reported separately
Does a valid code establish coverage?No; the service must meet the applicable benefit and medical-necessity requirements

The official ICD-10-CM files provide the code description, inclusion terms and classification hierarchy. 

The word “unspecified” describes the classification detail available. It doesn’t mean the patient has no pain or that the clinician failed to assess it. It also doesn’t require a statement that every possible cause has been excluded.

A useful distinction is between information that supports the symptom diagnosis and information that supports the treatment. A note may clearly establish lower back pain while leaving the rationale for an injection unexplained. Conversely, a detailed treatment plan cannot supply a diagnosis the provider never established.

That distinction keeps claim review honest. Improving the diagnosis description is useful when the record supports it. It cannot repair missing authorization or make an excluded service covered.

Three tests that determine if M54.50 fits

Verify that the lower back is the documented location

M54.50 can be supported by “lumbar pain,” “low back pain,” and an appropriate lumbago entry. M54.9, dorsalgia, undetermined, may be supported by a record that simply notes “back pain” without mentioning an anatomical area.

A lumbar site shouldn’t be assigned just because the practice treats lower back issues. Examine the evaluation and any pertinent clinical records. A difference between an encounter assessment and a copied problem-list label should be reviewed.

Despite the M54.50’s lack of laterality possibilities, the side still belongs in the notation. Lumbar discomfort on the left side does not become M54.51. Lumbar discomfort on the right side does not result in M54.59. Instead of identifying the affected side, those codes differentiate the pain classification.

Look for a documented circumstance that explains the complaint

A distinct code review is needed for an assessment that finds a lumbar strain, a disc condition with radiculopathy, or another known cause. When a symptom is frequently linked to the proven disease, it shouldn’t be added automatically.

Interpreting a finding or symptom as a diagnosis is the opposite mistake. Sciatica cannot be established by radiating discomfort alone. A coder cannot diagnose vertebrogenic discomfort based only on an MRI observation. A history of lifting does not prove a muscle strain.

Uncertain diagnostic terms like “possible” or “rule out” must be treated in accordance with the outpatient standards for outpatient visits. Instead of making the differential a verified condition, code the supported degree of certainty.

Verify whether there is a supported classification for the pain itself

Low back pain can be accurately represented by M54.50 in the absence of a precise classification. When the provider’s diagnosis and the Index support M54.51 and M54.59, they become pertinent.

Don’t create an internal rule requiring a distinct diagnostic for each M54.50 claim. Instead, check to see if the submitted diagnostic and the encounter documentation match. A documentation examination may be justified by a high percentage of undefined codes, but it cannot prove that specific assertions are incorrect.

The official rules acknowledge nonspecific codes and authorised uses of symptoms. The supported level of certainty should be reflected in every interaction. To make the point seem more compelling, it is not necessary to create specifics.

M54.50 vs M54.51 vs M54.59 and related alternatives

This table is a diagnosis reference. It is not a procedure-coverage list, and a category shown with a dash requires selection of the complete applicable code.

CodeDescriptionDecision point
M54.50Low back pain, unspecifiedThe supported diagnosis lacks a more specific classification
M54.51Vertebrogenic low back painThe provider establishes vertebrogenic pain, including applicable vertebral endplate pain
M54.59Other low back painA specified low-back-pain diagnosis maps to the “other” entry
M54.9Dorsalgia, unspecifiedThe record does not identify the back region or a more specific diagnosis
M54.40Lumbago with sciatica, unspecified sideLumbago with sciatica is established, without a documented side
M54.41Lumbago with sciatica, right sideThe established diagnosis includes right-sided sciatica
M54.42Lumbago with sciatica, left sideThe established diagnosis includes left-sided sciatica
M51.16Intervertebral disc disorders with radiculopathy, lumbar regionThe documented condition includes the disc disorder and lumbar radiculopathy
M51.26Other intervertebral disc displacement, lumbar regionThe diagnosis is an applicable lumbar disc displacement
S39.012-Strain of muscle, fascia and tendon of lower backA strain is diagnosed; complete the code under the injury instructions

These descriptions can be checked in the official ICD-10-CM files. Notice that M51.16 describes a disc disorder with radiculopathy, while M51.26 describes disc displacement. Neither should be labeled simply “lumbar disc degeneration.” 

Unspecified and others differ between M54.50 and M54.59

M54.59 is defined as “Other low back pain.” This code may appear in the Alphabetic Index’s “specified NEC” item when a provider documents a distinct type of low back pain that does not fit into a more specific category. It shouldn’t be used just because the record doesn’t include adequate diagnostic data.

A thorough symptom record that includes pain severity, discomfort, or difficulty bending may support M54.50, the back pain ICD-10 code for low back pain, nonspecific, even in cases when no specific diagnosis has been determined.

When utilising shortcuts such as “muscular pain always means M54.59” or “mechanical symptoms always mean M54.59,” exercise cautious.” After examining the provider’s actual diagnostic terminology in the Alphabetic Index, check the selected condition and any pertinent Excludes comments. If the discomfort is explained by an independently identified disease, such as a documented strain, it should be evaluated for coding.

Triggers include things like “low back pain aggravated by bending.” On its own, it is unable to confirm a strain or identify a specific cause of pain. If the assessment is unclear, it is safer to ask the physician questions rather than using an adjective as a diagnosis.

A vertebrogenic diagnosis is necessary for M54.51

Low back vertebral endplate discomfort is the inclusion phrase for M54.51, which defines vertebrogenic low back pain. It is not a broad term for any spinal condition.

Three items should be distinguished by a coder: the diagnosis made by the provider, the clinical data that supports that diagnosis, and the coverage requirements for a suggested service. Certain imaging results and other qualifying requirements may be stipulated in a procedural policy. These specifications shouldn’t be offered as the standard for determining the diagnosis code.

For instance, coverage is linked to proven Modic alterations and the related LCD requirements in the Medicare billing article for intraosseous basivertebral nerve ablation. This is in favour of a coverage review that is procedure-specific. An imaging term by itself is not the same as a provider’s diagnosis.

Clarify the coding selection process

Ask for an assessment of your low back pain screenings, the diagnoses you’ve selected, and exclusion criteria to fill the gaps in the documentation.

Excludes1 and Excludes2 notes: read the full hierarchy

Reviewing only the individual M54.50 entry can miss instructions carried by its parent categories. The M54.5 low-back-pain subcategory has Excludes1 notes inherited by M54.50, M54.51 and M54.59.

The M54.5 Excludes1 notes

Excluded conditionReferenced code or familyPractical implication
Lumbar disc degeneration with discogenic back pain onlyM51.360Review the established discogenic diagnosis and avoid duplicating its pain component
Lumbosacral disc degeneration with discogenic back pain onlyM51.370Apply the same review to the lumbosacral diagnosis
Low back strainS39.012Use the complete applicable injury code when the strain is established
Lumbago due to intervertebral disc displacementM51.2-Review the documented displacement diagnosis and complete code
Lumbago with sciaticaM54.4-Select the appropriate combination code, including documented laterality

The wording matters. A note naming M51.360 and M51.370 is not a blanket exclusion of every code in the M51 category. Review the exact note and the documented conditions rather than substituting a broader rule.

Broader inherited Excludes1 instructions also apply: M54 excludes psychogenic dorsalgia, F45.41; the M50–M54 block excludes an injury addressed under the injury classification and discitis NOS, M46.4-. Use the official wording and relevant injury instructions for the case being coded. 

Excludes1 generally prohibits reporting the excluded condition with the code above the note. The official guidelines recognize an exception for conditions that are unrelated. If the relationship is unclear, query the provider. This exception is not permission to split one pain complaint into multiple diagnoses simply to retain both codes. 

Consider an assessment of lumbago with right-sided sciatica. M54.41 already represents the combined complaint. Adding M54.50 to describe the same lumbar pain does not add a separate clinical condition.

The distinction of Excludes2

There isn’t a distinct Excludes2 notation for each individual entry for M54.50. Inherited Excludes2 comments for groups such as neoplasms, endocrine and metabolic illnesses, injuries, and pregnancy-related problems are included in the musculoskeletal chapter.

The omitted condition is outside of that categorisation item, as shown by an Excludes2 comment. When appropriate, both conditions may be reported. It does not cancel a more specific Excludes1 directive elsewhere in the hierarchy, nor does it require both codes.

For instance, an unrelated low-back pain evaluation and independently reportable diabetes can both be included in an outpatient claim. Simply copying a diagnosis into the problem list is insufficient justification for adding it without taking the relevant reporting guidelines into account.

The appropriate chapter instructions are also necessary for pain associated with pregnancy and pain resulting from an injury. The more precise rule would be missed if the chapter’s Excludes2 comment were interpreted as authorisation to avoid obstetric sequencing or the strain exclusion.

Documentation for M54.50 that aids the subsequent reviewer

The clinical evaluation and the service are explained in a defensible note. There isn’t a single M54.50 template that calls for the same language, a certain pain score, or imaging for each patient.

The following should be evident in the documentation:

  • Anatomical region: Rather than using an ambiguous back descriptor, identify lumbar or lower back discomfort.
  • Diagnostic evaluation: Describe the provider’s findings and differentiate them from a differential diagnosis.
  • complaints and examination: Explain pertinent results, radiation, weakness, sensory complaints, and other observations that were evaluated.
  • Functional effect: When applicable to the service, describe constraints like trouble walking, transferring, or doing duties.
  • Clinical reasoning: Link the evaluation to decisions about testing, therapy, referrals, and other aspects of management.
  • Service details: Keep track of the tasks completed and the reported service requirements.
  • Authentication: Determine which clinician is in charge and meet any necessary signature requirements.

Clinical reasoning is supported by symptoms and examination results, but a diagnosis cannot be made by the coder using them. Likewise, the lack of an imaging report does not indicate that the provider’s evaluation is lacking.

Examine these two examples of notes:

Note: “Pain in the back.” Continue your therapy.

A more helpful note is: “Assessment: unspecified low back pain.” Flexion-related lumbar discomfort and soreness. The patient reports having trouble getting out of a chair. Without focused impairment, lower-extremity strength and sensation were evaluated. The lumbar symptoms and reported transfer limitation are addressed in the management strategy.

The area, assessment, pertinent findings, and functional issue are all identified in the second note. It doesn’t make any claims about a strain, sciatica, or vertebrogenic diagnoses that aren’t supported by the evaluation.

Instead of using this as a script to insert into every record, use it as an example of important information. A distinct documentation issue arises when a template is filled with unperformed examination findings. CMS requires the diagnosis and service recorded to be supported by the medical record.

G89.29 and chronic pain: sequencing after encounter purpose

Acute and chronic pain are not differentiated by M54.50. When reporting other chronic pain is supported by the provider’s paperwork and the pain standards, G89.29 can offer more details.

G89.4, chronic pain syndrome, is a different diagnosis. Repeated complaints, psychological anguish, or severity do not prove that syndrome on their own.

When a chronic pain presentation is documented but there is no conclusive underlying diagnosis, take into account the goal of the encounter:

  • Evaluation or another reason for the encounter: The site-specific pain code may be presented first, with the relevant G89 code offering further information that is supported.
  • Pain management or control: As instructed by the guidelines, a site-specific code or known cause may be provided after the relevant G89 code has been first listed.
  • therapy aimed at a known underlying illness: Examine the guidelines restricting routine G89 reporting as well as the underlying diagnosis.

Sequencing is determined by the reason for the visit, not only if it is in a pain management speciality. A different coding strategy may be needed for an evaluation for an unexplained symptom than for a service that focuses on a known structural issue. When it comes to managing chronic pain during Chronic Care Management, the same distinction is important.

Do not automatically add G89.29 to each M54.50 claim. The code should fit the purpose of the encounter and be supported by the provider’s documentation. However, when the visit is largely for the management of chronic pain, the existence of a site-specific diagnosis does not automatically disqualify G89.29 as the first-listed code.

Examples of code scenarios from the claim to the documentation

These are fictitious examples of instruction. These are neither practice audit findings nor patient records.

Unidentified lumbar pain

Without a diagnosed strain, sciatica, disc condition, or other particular pain classification, the clinician records low back pain along with a pertinent examination. M54.50 is supported by the assessment.

The patient reports extreme discomfort, so the coder shouldn’t change the diagnosis. The service documentation and coverage still need to be reviewed by the biller. Payment eligibility and accurate diagnosis assignment are still distinct issues.

An imaging result that isn’t associated with a diagnosis

The encounter evaluation is still low back discomfort, but the record includes an imaging report with degenerative results. These findings have not been proven by the provider to be the reason for the complaint.

Avoid using a coder-generated causal diagnostic to explain that discrepancy. Examine the context of the encounter and, if necessary, ask for clarification. The relevant diagnostic-service coding guidelines must also be followed when interpreting a report for a separately billed diagnostic service.

Lumbago with sciatica on the right side

The evaluation reveals right-sided sciatica and low back pain, but there is no known disc condition that could account for the nerve symptoms. The appropriate combination code in this situation is M54.41.

A portion of the combo diagnosis is duplicated when M54.50 is added for the same lumbar complaint. Instead of sticking with the symptom combination out of habit, reassess the diagnosis and accompanying directions if a disc condition with radiculopathy is found.

A lumbar strain that is supported

A strain of the lower back muscle, fascia, or tendon is diagnosed by the healthcare professional. Examine S39.012 and fill in the necessary injury-code characters based on the care situation. Seventh character A is supported by active treatment; select the character based on treatment status rather than number of appointments. The injury mechanism should not be used to establish an unsupported strain diagnosis.

The clinical history may be supported by the mechanism of damage, but the assessment determines the coding differentiation. M54.50 shouldn’t be automatically generated as an additional diagnostic due to the pain related to that strain.

Pain management for persistent low back pain

The clinician specifically states that pain management is the goal of the appointment and records more chronic lower back discomfort. G89.29 first-listed can be supported by the relevant pain guidelines, and M54.50 can identify the site as necessary.

Sequencing is demonstrated by that example. Injections, therapy services, and other procedures are not covered by it. Every service requires a policy assessment and its own recorded indication.

Management is also impacted by an associated problem

Low back pain and another condition that affects treatment choices are included in the examination. Assess both in accordance with the relevant outpatient reporting regulations.

Whether the new condition is reportable for the encounter is a useful question. The question is not whether it appears elsewhere in the chart or whether it could give the impression that the assertion is more complicated. Maintain a record of the diagnosis list related to the services and management.

M54.50 billing: link the diagnostic to the real service

Unspecified low back discomfort does not have a single CPT code. Different work is described by an office assessment, a therapeutic intervention, and a spinal operation. M54.50 is unable to identify which of those services was rendered.

Choose the service level in accordance with the relevant E/M regulations and record medical necessity for office E/M billing. The encounter is not always limited to a low service level due to an unspecified symptom diagnosis. On the other hand, a thorough diagnostic does not always support a higher level. The effort and selection criteria that underpin the reported service are highlighted by CMS.

Examine the pertinent assessment, care plan, functional objectives, skilled interventions, certification requirements, and supporting treatment records for therapy. These components cannot be substituted with a code pairing taken from a billing database. Documentation requirements that go beyond the diagnosis label are outlined in CMS’s therapeutic guidance.

Determine the precise process and relevant coverage policy for imaging and injections. Just because M54.50 can be entered as a diagnosis code does not mean that it justifies enhanced imaging, an epidural injection, or any other intervention.

A separate check is required for service-specific coverage

Medicare’s acupuncture coverage for long-term low back pain contains specific standards for improvement, treatment limitations, exclusion criteria, and practitioner credentials. Examine NCD 30.3.3 and the relevant guidelines for processing claims. M54.50 cannot prove that every benefit need is met on its own.

The coverage analysis for basivertebral nerve ablation is different. Check the LCD, billing item, supporting diagnosis, and documentation criteria for the relevant contractor. It is not appropriate to incorporate a policy designed for one service into the claim guidelines for another.

Determine the real plan or program for workers’ compensation, Medicaid managed care, and commercial insurance. To determine if a certain service is payable, a statement like “commercial payers accept M54.50” is too general. The pertinent review is required for eligibility, authorisation, medical necessity, and provider participation.

M54.5 modifications and claim revisions that require consideration

Rather than being a full reportable diagnosis code, M54.5 is the subcategory for low back discomfort. M54.50, M54.51, and M54.59 are the full options below it. Declaring that the entire M54.5 branch has vanished may cause confusion between claim reporting and classification structure.

The supported full code should be required for an EHR choice list. Without a diagnosis review, it shouldn’t change every M54.5 selection to M54.50. Documentation supporting a different code may be hidden using that method.

Verify both the number and the code label. Clinicians and coders may be misled if the right number is displayed next to an inaccurate description. Different labels are required for radiculopathy, vertebrogenic discomfort, disc displacement, and disc degeneration.

Billing mistakes and denial reasons to investigate

Use the actual rejection or remittance information to identify the problem. A claim failing an intake edit and a claim denied for medical necessity call for different responses.

ProblemEvidence to examineAppropriate response
Incomplete diagnosis codeSubmitted code and transaction editSelect the supported complete code and follow the correction process
Diagnosis conflicts with the assessmentAssessment, claim and relevant recordCorrect the mismatch or seek clarification
Exclusion conflictExact Tabular note and relationship between conditionsResolve duplication or document a legitimate unrelated-condition exception
Medical necessity not establishedService-specific policy and clinical rationaleSupply relevant support when present; do not substitute an unsupported diagnosis
Authorization mismatchAuthorized service, provider, site and claimReconcile the authorization requirements with the documented service
Missing records or authenticationPayer request and submitted documentationSupply the necessary authentic records through the appropriate process
Benefit exclusion or service limitBenefit terms and claim detailsReview the actual coverage decision and any available reconsideration route
Incorrect diagnosis sequencingEncounter purpose and classification instructionsApply the relevant sequencing rule and correct when warranted

An authorization denial is not solved by replacing M54.50 with M54.59. A missing therapy plan is not solved by adding G89.29. These changes address different facts and should be supported independently.

A corrected claim is appropriate when the submitted information is wrong and the payer’s correction process applies. An appeal challenges an adjudication using supporting evidence and the applicable process. Sending the identical claim without resolving the issue can create duplicate submissions.

 

Convert your review to an actionable workflow enhancement

Pick a representative sample of M54.50 claims and compare the provider assessment, selected diagnoses, services billed, and the payer response. Differentiate between coding accuracy and coding mismatch, incomplete documentation and coverage issues.

Count the proportion of claims reviewed that have an actual mismatch rather than the total number of M54.50 claims reviewed as errors. Medical necessity denials are separate from invalid code rejection. This will yield an actionable audit metric without rewarding inappropriate specificity.

Determine the cause of the mismatch. If the mistake is the result of a mislabeled EHR code selection, correct the configuration. If there is no assessment, get a clinical clarification. If the procedure is unapproved, conduct a coverage evaluation. Focusing on “insufficient specificity” as a root cause can mask the real issue.

Consult the official classification, tabular list and guidelines for any difficult classification cases. The AHA Coding Clinic is an official resource for coding advice in case the classification and guidelines do not give guidance. WHO provides the official international ICD classification. US claims need the official ICD-10-CM classification and guidelines.

Address claim issues with a targeted review process

A review of the claim can help make the link between the payor’s justification and the supporting documents and services, providing your staff with a path to resolution.

Frequently asked questions about the M54.50 diagnosis code

Is M54.50 a billable diagnosis code?

Yes. M54.50 is a complete ICD-10-CM diagnosis code for low back pain, unspecified. It can be reported when supported by the encounter documentation and classification instructions. Billable status means the code is complete; it does not establish that a particular service meets an insurer’s coverage requirements.

Can M54.50 describe chronic low back pain?

Yes. M54.50 does not distinguish acute from chronic low back pain. When documented and appropriate, a category G89 code can add pain information. Selection and sequencing depend on the encounter purpose and official pain guidelines. Chronic pain syndrome requires its own explicit diagnosis and should not be inferred.

What is the difference between M54.50 and M54.59?

M54.50 describes unspecified low back pain. M54.59 describes other low back pain and applies when the documented diagnosis maps to that classification. Severity, side or a movement-related trigger alone does not automatically establish M54.59. Check the diagnostic term through the Alphabetic Index and Tabular List.

Can M54.50 and M54.41 be reported together?

Generally, they should not describe the same pain complaint. M54.41 includes low back pain with right-sided sciatica, and the M54.5 subcategory excludes lumbago with sciatica. The Excludes1 exception concerns unrelated conditions; it is not a basis for duplicating the lumbar component of one diagnosis.

Does M54.50 require an MRI?

No universal ICD-10-CM instruction requires an MRI to assign M54.50. The code follows the supported diagnosis and classification instructions. Imaging should follow clinical judgment and any requirements of the service being considered. An imaging finding alone does not establish a different causal diagnosis for the coder.

Why can a claim with M54.50 be denied?

A claim can fail because of medical necessity, authorization, benefit restrictions, incomplete documentation, coding conflicts or processing errors. Review the payer’s stated reason and the service billed. Replacing M54.50 without supporting documentation may create a coding error while leaving the actual cause of the denial unresolved.

Select supported diagnosis and check the service

Apply M54.50 for Low Back Pain, Unspecified, if it best fits the encounter. Select more precise codes where supported, check the inherited exclusions, and make sure that the service is reviewed independently. The most helpful claim correction is done on the problem found in the record and payer’s response.

Source

  1. CDC/NCHS ICD-10-CM files: Code descriptions, Alphabetic Index and Tabular instructions.
  2. CMS ICD-10-CM Official Guidelines: Unspecified coding, exclusions, outpatient coding and pain sequencing.

Leave a Comment

Your email address will not be published. Required fields are marked *

1:1 Meeting with our Medical Billing Manager (Free)

Meeting Agenda: How Resilient MBS can improve your Revenue in 3-Quick Steps?

Get in Touch

One More Step To Continue

Get Free Consultaion

EXCELLENT
Google star 1Google star 2Google star 3Google star 4Google star 5
Based on 15 reviews
Posted on Google Google
Bonnie Russo profile picture
Bonnie Russo
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Resilient Medical Billing Services has been our absolute saving grace—true knights in shining armor! We came from a well-known billing company that left us drowning—five months in and still no credentialing completed, we were overwhelmed, losing money, and even paying money back. It was a nightmare. Then we found Resilient. From day one, their team took charge with professionalism, clarity, and genuine care. They not only cleaned up the mess we were left with, but completed all our new credentialing in record time. Their communication is phenomenal—they’re responsive, proactive, and always available when we need them. Since working with Resilient, we’ve seen a real shift—not just in profit, but in peace of mind. We feel seen, heard, and fully supported. Choosing them has been one of the best decisions we’ve made for our business. Highly, highly recommend! Bonnie Russo, LCSW Owner/Operator Papillon Health and Wellness Psychotherapy
Posted on Google Google
Jartu Garway profile picture
Jartu Garway
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I can’t recommend Resilient Medical Billing Services enough! They truly made the process of getting credentialed with Medicaid and some of the top insurance companies in the state fast and smooth. From start to finish, they stayed on top of everything, ensuring there were no delays. Their communication was consistent, keeping me informed throughout the entire process. What sets them apart is their dedication to seeing you succeed. They are incredibly respectful, patient, and thorough when requesting information, always double-checking to ensure everything is correct and in place for approval. Their attention to detail helped eliminate any potential roadblocks during the credentialing process. Another major plus is their pricing structure- there's a one-time charge with no hidden fees,and they do exactly what they say. No Surprises, no fine print,Just reliable Services. I will be recommending them for the rest of my career—this team knows how to get the job done right and efficiently! MIKE WOOD IS THE BEST I HONESTLY FEEL LIKE HE IS FAMILY INSTEAD OF A BUSINESS AFFILIATION!!!!
Posted on Google Google
lashelle melton profile picture
lashelle melton
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Positive Review for Resilient Credentialing and Billing Company I am thrilled to share my experience with Resilient Credentialing and Billing Company, having partnered with them since May 2024 for Melton Telepsychiatry Services. From the very beginning, their professionalism and dedication to our clinic's needs have been evident. The team at Resilient has made the credentialing process seamless and efficient. They possess a deep understanding of the nuances in our industry, which has significantly alleviated the stress typically associated with credentialing and billing. Their prompt communication and willingness to address any questions have provided us with peace of mind, allowing us to focus more on our patients. Additionally, their billing services are exemplary. They have streamlined our billing processes, ensuring timely reimbursements and maintaining an accurate account of our services. This has had a positive impact on our cash flow and overall operational efficiency. Overall, I highly recommend Resilient for any clinic looking for reliable, knowledgeable, and supportive credentialing and billing services. Their commitment to client success truly sets them apart in the industry. Thank you, Resilient, for your outstanding service! Dr. LaShelle Melton DNP, APRN, PMHNP-BC, CCHP
Posted on Google Google
Bakary Marong profile picture
Bakary Marong
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Hello Mike Thank you for your credentialing service and I truly appreciate you especially your commitment, respect and professionalism you have shown me during the entire process. I will highly recommend you to anyone who is interested in credentialing services. Mike, it was truly amazing to work with you. Thank you for helping me get credentialed with both Medicare and private insurances. Bakary Marong
Posted on Google Google
Ivanka Acosta profile picture
Ivanka Acosta
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Resilient MBS is the best for all your medical billing service needs! Being a new business owner, I was looking for a company that could help me become in network with certain medical and vision plans. Not only did resilient MBS do that, but they also answered any questions I had about the process and what to expect. The credentialing specialist Mike was great. He was always quick to respond to my emails and would send me frequent updates. I truly recommend Resilient MBS.
Posted on Google Google
Cynthia Madueke profile picture
Cynthia Madueke
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I have had a highly positive experience working with the team, particularly Mike. They have provided clear and helpful guidance throughout the credentialing process, addressing all my questions and concerns. I am also looking forward to continuing our collaboration on billing services. The team's expertise and support have been invaluable, and I appreciate their dedication to ensuring a smooth and successful experience.
Posted on Google Google
Kristin Tomczak profile picture
Kristin Tomczak
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Working with Mike Wood through Resilient BBS LLC is making the credentialing process as smooth as possible! Mike has been communicative about the process each step of the way and is readily available whenever I have a question and/or need clarification.
Posted on Google Google
ReklayMe Health and Wellness profile picture
ReklayMe Health and Wellness
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
They have been very helpful and very patient throughout my credentialing process. It is a great company to work with!
Verified by Trustindex
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

One More Step To View Pricing